Privacy Policy
Clark Outdoor Living respects your privacy. This policy explains the information we collect through our website and how we use it.
Information you provide
Depending on how you use the site, you may provide:
- Name
- Email address
- Phone number
- Shipping or billing information
- ZIP code
- Screen dimensions and project specifications
- Photographs of your patio or openings
- Fabric, finish, and configuration selections
- Support messages
- Order information
If you ask Clark to review your project, we may also receive photographs, measurements, drawings, or other information you voluntarily submit.
Payment information
Payments are processed through third-party payment providers.
Clark does not need to receive or store your complete payment-card number to process an online purchase.
Payment providers may collect information directly from you under their own privacy and security practices.
Automatically collected information
When you use the website, we may collect technical information such as:
- IP address
- Browser and device information
- Pages visited
- Referring pages
- General geographic information
- Website interactions
- Cart and checkout activity
We may use cookies and similar technologies for site functionality, analytics, security, and marketing.
How we use information
We may use personal information to:
- Build and price your configured project
- Process and fulfill orders
- Review measurements and specifications
- Manufacture configured products
- Arrange freight and delivery
- Provide customer support
- Communicate order and production updates
- Detect fraud or misuse
- Improve the website and configurator
- Maintain business and transaction records
- Comply with legal obligations
Manufacturing and delivery partners
Clark may provide necessary project information to companies that help manufacture, package, transport, or fulfill an order.
Only information reasonably needed to perform those services should be provided.
For example, manufacturing specifications may include dimensions, selected options, and configuration details, while a freight provider may require a delivery name, address, phone number, and shipment information.
Service providers
We may also use third-party companies for services such as:
- Website hosting
- Ecommerce processing
- Payments
- Analytics
- Customer communications
- Fraud prevention
- Shipping and logistics
These providers may process information on our behalf.
Selling personal information
Clark does not sell personal information for monetary consideration.
We may use analytics or advertising technologies that are treated differently under certain state privacy laws. Where applicable law provides an opt-out right, Clark will provide or honor the required choices.
Data retention
We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, meet warranty obligations, resolve disputes, and comply with legal requirements.
Your choices and rights
Depending on where you live, applicable law may provide rights to request access to, correction of, deletion of, or a copy of certain personal information.
Some jurisdictions may also provide rights relating to targeted advertising or certain types of data sharing.
Requests may be sent to support@clarkpremiumshades.com.
We may need to verify your identity before completing certain requests.
Security
We use reasonable administrative and technical measures intended to protect information. No internet transmission or storage system can be guaranteed completely secure.
Children
The Clark Outdoor Living website is not intended for children under 13, and we do not knowingly seek personal information from children under 13.
Changes to this policy
We may update this Privacy Policy as our website, ecommerce platform, services, or legal requirements change. The current version will be posted on this page.